When you engage with Operatlex Academy, we collect various types of information to provide you with personalized educational experiences and improve our services. This information helps us understand your learning preferences and deliver relevant content about emotional investing and financial education.

We collect personal information that you voluntarily provide when creating an account, enrolling in courses, or contacting us. This includes your name, email address, phone number, and any additional details you choose to share during registration or profile setup.

• Account registration details including name, email, and contact preferences
• Course enrollment data and learning progress tracking information
• Communication records from support interactions and feedback submissions
• Technical data including device information, browser type, and usage analytics
• Payment information processed securely through encrypted third-party processors

We also gather automatically collected information through cookies and similar technologies. This includes your IP address, browser characteristics, device identifiers, and information about how you navigate our platform. This data helps us improve user experience and ensure our educational content is accessible across different devices and platforms.

Your information serves multiple purposes in delivering high-quality educational experiences. We primarily use your data to provide personalized learning paths, track your progress through our emotional investing curriculum, and communicate important updates about your courses and account.

For educational purposes, we analyze your learning patterns to suggest relevant courses, create customized content recommendations, and adjust our teaching methods to better serve different learning styles. This helps us maintain the quality and effectiveness of our financial education programs.

• Delivering course content and tracking your learning progress
• Sending important notifications about course updates and new educational materials
• Providing customer support and responding to your inquiries
• Improving our platform functionality and user experience
• Conducting research to enhance our educational methodologies

We also use aggregated and anonymized data for research and development purposes. This helps us understand broader trends in financial education, identify areas where students might need additional support, and develop new courses that address emerging topics in emotional investing and behavioral finance.

We maintain strict control over your personal information and only share it in specific, limited circumstances. Your trust is essential to our educational mission, and we never sell your personal data to third parties for marketing purposes or profit.

Service providers who help us deliver our educational platform may have access to certain information. These include payment processors, email service providers, and technical infrastructure partners. All service providers are bound by confidentiality agreements and can only use your data for the specific services they provide to us.

• Payment processors for secure transaction handling
• Email service providers for course communications and updates
• Analytics services to understand platform usage and improve user experience
• Technical support providers for platform maintenance and security

We may disclose information when required by law, such as responding to court orders, legal processes, or government requests. We'll notify you about such disclosures when legally permitted to do so. Additionally, if our business undergoes a merger, acquisition, or sale, your information may be transferred as part of that transaction, but always under the same privacy protections outlined in this policy.

You maintain significant control over your personal information and how we use it. Canadian privacy laws provide you with specific rights regarding your data, and we've designed our systems to make exercising these rights as straightforward as possible.

You can access and update most of your information directly through your account dashboard. This includes changing your contact preferences, updating your profile information, and managing your course enrollments. For more complex requests or if you prefer personal assistance, our support team is available to help.

• Request a copy of all personal information we have about you
• Correct or update any inaccurate information in your profile
• Delete your account and associated data (subject to legal retention requirements)
• Opt out of marketing communications while maintaining essential course notifications
• Request restrictions on how we process your information

To exercise any of these rights, simply contact us using the information provided at the end of this policy. We'll respond to your request within 30 days and provide clear information about any actions we've taken. Some requests may require identity verification to protect your privacy and security.

Protecting your information is a top priority, and we've implemented comprehensive security measures throughout our platform. Our technical safeguards include encryption for data transmission and storage, regular security audits, and restricted access controls for staff members who handle personal information.

We use industry-standard encryption to protect your data both when it's transmitted to our servers and when it's stored in our databases. Payment information is processed through PCI-compliant payment processors, ensuring your financial data receives the highest level of security protection available.

• SSL/TLS encryption for all data transmission
• Regular security assessments and vulnerability testing
• Access controls limiting staff access to necessary information only
• Secure backup systems with encrypted data storage
• Regular staff training on privacy and security best practices

While we maintain robust security measures, we also encourage you to protect your account by using strong passwords and not sharing your login credentials. If you suspect any unauthorized access to your account, please contact us immediately so we can take appropriate action to secure your information.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, meet our legal obligations, and provide you with ongoing educational services. Different types of information have different retention periods based on their purpose and applicable legal requirements.

Account information is kept active while you maintain your account with us. After account closure, we retain certain information for legal and business purposes, including transaction records for tax and accounting requirements, and anonymized usage data for research and platform improvement.

• Active account data retained while account remains open
• Course progress and certificates retained for 7 years for verification purposes
• Payment records kept for 7 years to meet tax and legal requirements
• Support communications retained for 3 years for quality assurance
• Marketing preferences deleted within 30 days of opt-out requests

When retention periods expire, we securely delete or anonymize your information. You can request early deletion of your account and associated data, though we may need to retain certain records to comply with legal obligations or resolve disputes. We'll clearly explain any retention requirements when you make a deletion request.